What might cause this?
Similar symptoms can have different causes across models and software versions. These are possibilities, not a diagnosis.
Possible causes
- Paper may be curled or damp.
- Paper guides may be too tight or loose.
- The tray may be overfilled.
- Feed rollers may be dirty or worn.
What can you try?
Try these safe, user-level checks in order; do not open the device. Menu labels may differ by version.
- 01
Step 1
Stop printing and clear visible jams only by the model’s official procedure.
- 02
Step 2
Remove the stack, align edges and load a few clean dry sheets.
- 03
Step 3
Adjust guides to lightly touch the paper and stay below the tray limit.
- 04
Step 4
Set the correct paper size and media type.
- 05
Step 5
Try a one-page print; if feeding still fails, seek service without probing mechanisms.
How can you confirm the fix?
Confirm a single page feeds cleanly and that a second test does not pull double sheets.
When should you contact service?
If fresh paper and correct guides do not help, contact Epson for model-specific feed service.
⚠ Stop using a device if it overheats, shows liquid damage, smells burnt or has a swollen battery.
Will a repair cost money?
Settings, cables and user checks may require no repair. Hardware costs depend on the exact model, warranty and service diagnosis; no fixed price is promised.
Quick answers
Could these checks affect warranty?
Use only external checks recommended for end users by the manufacturer. Opening batteries, electronics or sealed parts can create safety and warranty risks.
What if the steps do not help?
Write down your model, software version and test results. Share those details with official support rather than repeating potentially unsafe actions.
How was this sourced?
This is an original summary of the manufacturer support document; use the official page for current, model-specific instructions.
Open official manufacturer document ↗Features and model coverage vary. Compare the source with your exact model.