Windows audio crackles, pops or sounds distorted

What can cause this?

These are possibilities, not a diagnosis for every model. Review your exact device manual.

• Settings, software or network conditions may vary by model
• Hardware issues are possible if safe checks do not help

Safe steps to try

1. 01

   Step 1

   Compare the issue across different apps and output devices.

2. 02

   Step 2

   Check the selected output under Windows Settings > System > Sound.

3. 03

   Step 3

   Inspect cables or Bluetooth power and pairing without opening hardware.

4. 04

   Step 4

   Run the Windows audio troubleshooter and use trusted driver updates.

5. 05

   Step 5

   Contact device support if distortion remains across all outputs.

When should you contact support?

If the problem persists, a part appears damaged, or a device gets dangerously hot, stop unsafe use and contact the manufacturer. Keep backups where appropriate. Never disassemble electrical equipment or batteries yourself.

Original manufacturer source

We summarised the official source. Features and menu labels can vary by model and region.