What might cause this?
Similar symptoms can have different causes across models and software versions. These are possibilities, not a diagnosis.
Possible causes
- The remote battery may be low.
- Pairing to the TV may be lost.
- The USB-C cable or power source may be faulty.
- Button combinations vary by TV model.
What can you try?
Try these safe, user-level checks in order; do not open the device. Menu labels may differ by version.
- 01
Step 1
Confirm it is a SolarCell model; do not try to remove a non-removable battery.
- 02
Step 2
Charge by USB-C with a sound cable or expose its solar surface to suitable light.
- 03
Step 3
Check the TV’s remote battery status if available.
- 04
Step 4
Re-pair near the TV using the button combination for your model.
- 05
Step 5
Test the TV’s physical power button to distinguish a remote issue from a TV issue.
How can you confirm the fix?
After charging test power, volume and navigation buttons and compare the battery indicator if offered.
When should you contact service?
If there is no response after verified charging, contact Samsung for remote service options.
⚠ Stop using a device if it overheats, shows liquid damage, smells burnt or has a swollen battery.
Will a repair cost money?
Settings, cables and user checks may require no repair. Hardware costs depend on the exact model, warranty and service diagnosis; no fixed price is promised.
Quick answers
Could these checks affect warranty?
Use only external checks recommended for end users by the manufacturer. Opening batteries, electronics or sealed parts can create safety and warranty risks.
What if the steps do not help?
Write down your model, software version and test results. Share those details with official support rather than repeating potentially unsafe actions.
How was this sourced?
This is an original summary of the manufacturer support document; use the official page for current, model-specific instructions.
Open official manufacturer document ↗Features and model coverage vary. Compare the source with your exact model.