What can cause this?
These are possibilities, not a diagnosis for every model. Review your exact device manual.
- Settings, software or network conditions may vary by model
- Hardware issues are possible if safe checks do not help
Safe steps to try
- 01
Step 1
Check the TV network status to separate Wi-Fi and internet access.
- 02
Step 2
Compare the same Wi-Fi network with another device.
- 03
Step 3
Restart the TV and router safely, then reconnect.
- 04
Step 4
Use network reset or software update only if supported by the specific model.
- 05
Step 5
Contact the ISP if only the home network fails, or Samsung if every network fails.
When should you contact support?
If the problem persists, a part appears damaged, or a device gets dangerously hot, stop unsafe use and contact the manufacturer. Keep backups where appropriate. Never disassemble electrical equipment or batteries yourself.
Original manufacturer source
We summarised the official source. Features and menu labels can vary by model and region.
Read manufacturer guidance ↗