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COMMON DEVICE ISSUE · NOT AN ERROR CODE

PS5 powers on but TV shows no HDMI picture

Separate TV input, cable, HDMI ports and video output troubleshooting.

✓ Manufacturer source✓ Safe checks✓ Verification and escalation
PlayStation · Game console10 November 2026 · source checked
UNDERSTAND THE ISSUE

What might cause this?

Similar symptoms can have different causes across models and software versions. These are possibilities, not a diagnosis.

Possible causes

  • TV may be showing the wrong HDMI input.
  • HDMI cable or port connection may be faulty.
  • An intermediary receiver or switch may interrupt the signal.
  • Video format or HDMI handshake compatibility may fail.
Open official manufacturer document ↗
SAFE CHECKS IN ORDER

What can you try?

Try these safe, user-level checks in order; do not open the device. Menu labels may differ by version.

  1. 01

    Step 1

    Verify the TV input while both devices are on; check that the TV’s own menu is visible.

  2. 02

    Step 2

    Reseat HDMI at both ends and inspect for visible port damage.

  3. 03

    Step 3

    Compare a known-good HDMI cable and another TV input.

  4. 04

    Step 4

    Temporarily bypass switchers or receivers by connecting directly to the TV.

  5. 05

    Step 5

    Use official Safe Mode/video guidance only; avoid options that erase data.

CHECK THE RESULT

How can you confirm the fix?

Confirm the PS5 start screen displays reliably on a known-good HDMI input.

WHEN TO SEEK PROFESSIONAL HELP

When should you contact service?

Seek PlayStation hardware support if no picture appears across known-good cables and displays.

⚠ Stop using a device if it overheats, shows liquid damage, smells burnt or has a swollen battery.

POTENTIAL COST

Will a repair cost money?

Settings, cables and user checks may require no repair. Hardware costs depend on the exact model, warranty and service diagnosis; no fixed price is promised.

FREQUENT QUESTIONS

Quick answers

Could these checks affect warranty?

Use only external checks recommended for end users by the manufacturer. Opening batteries, electronics or sealed parts can create safety and warranty risks.

What if the steps do not help?

Write down your model, software version and test results. Share those details with official support rather than repeating potentially unsafe actions.

Official manufacturer source

How was this sourced?

Model coverage: PS5 and PS5 Pro video capabilities and TV compatibility differ.

This is an original summary of the manufacturer support document; use the official page for current, model-specific instructions.

Open official manufacturer document ↗

Features and model coverage vary. Compare the source with your exact model.