What can cause this?
These are possibilities, not a diagnosis for every model. Review your exact device manual.
- Settings, software or network conditions may vary by model
- Hardware issues are possible if safe checks do not help
Safe steps to try
- 01
Step 1
Open Settings > General > iPhone Storage to review app and media usage.
- 02
Step 2
Verify backups before deleting photos, conversations or documents.
- 03
Step 3
Review Offload Unused Apps and individual app storage.
- 04
Step 4
Inspect offline downloads and large media only after protecting your data.
- 05
Step 5
Contact Apple if the available space does not update as expected.
When should you contact support?
If the problem persists, a part appears damaged, or a device gets dangerously hot, stop unsafe use and contact the manufacturer. Keep backups where appropriate. Never disassemble electrical equipment or batteries yourself.
Original manufacturer source
We summarised the official source. Features and menu labels can vary by model and region.
Read manufacturer guidance ↗