iPhone Face ID is not working or fails to recognise your face

What can cause this?

These are possibilities, not a diagnosis for every model. Review your exact device manual.

• Settings, software or network conditions may vary by model
• Hardware issues are possible if safe checks do not help

Safe steps to try

1. 01

   Step 1

   Confirm that your device supports Face ID and check for iOS updates.

2. 02

   Step 2

   In Settings > Face ID & Passcode, confirm the relevant feature is enabled.

3. 03

   Step 3

   Check whether a case, screen protector or dirt obscures the TrueDepth camera; do not open the device.

4. 04

   Step 4

   Restart, unlock with your passcode, then test Face ID again.

5. 05

   Step 5

   If setup still fails, contact Apple for model-specific service.

When should you contact support?

If the problem persists, a part appears damaged, or a device gets dangerously hot, stop unsafe use and contact the manufacturer. Keep backups where appropriate. Never disassemble electrical equipment or batteries yourself.

Original manufacturer source

We summarised the official source. Features and menu labels can vary by model and region.