What can cause this?
These are possibilities, not a diagnosis for every model. Review your exact device manual.
- Settings, software or network conditions may vary by model
- Hardware issues are possible if safe checks do not help
Safe steps to try
- 01
Step 1
Compare the problem start date with Windows update history.
- 02
Step 2
Check the printer display and try a printer-generated test page.
- 03
Step 3
Inspect the printer status in Windows Settings > Printers & scanners.
- 04
Step 4
Install any required HP drivers from HP support for the exact model.
- 05
Step 5
Contact HP if scanning or printing still fails.
When should you contact support?
If the problem persists, a part appears damaged, or a device gets dangerously hot, stop unsafe use and contact the manufacturer. Keep backups where appropriate. Never disassemble electrical equipment or batteries yourself.
Original manufacturer source
We summarised the official source. Features and menu labels can vary by model and region.
Read manufacturer guidance ↗