HP scanner cannot find the computer or start a scan

What can cause this?

These are possibilities, not a diagnosis for every model. Review your exact device manual.

• Settings, software or network conditions may vary by model
• Hardware issues are possible if safe checks do not help

Safe steps to try

1. 01

   Step 1

   Confirm the device is on and has no scanner error.

2. 02

   Step 2

   Check that the computer and network printer are on the same local network.

3. 03

   Step 3

   Look for the scanner in the HP app and record the error wording.

4. 04

   Step 4

   Use the HP diagnostic tool appropriate to the model.

5. 05

   Step 5

   If no computer can scan, contact HP with the model and exact error.

When should you contact support?

If the problem persists, a part appears damaged, or a device gets dangerously hot, stop unsafe use and contact the manufacturer. Keep backups where appropriate. Never disassemble electrical equipment or batteries yourself.

Original manufacturer source

We summarised the official source. Features and menu labels can vary by model and region.