What might cause this?
Similar symptoms can have different causes across models and software versions. These are possibilities, not a diagnosis.
Possible causes
- Computer-side print driver settings may be wrong.
- Toner, ink or drum issues may affect the printer itself.
- A single program may have bad print settings.
- Paper size or output source settings may be incorrect.
What can you try?
Try these safe, user-level checks in order; do not open the device. Menu labels may differ by version.
- 01
Step 1
Print the printer’s own Printer Settings/test page using its model manual.
- 02
Step 2
If built-in output is fine but PC jobs are blank, investigate app/driver settings.
- 03
Step 3
Print a different document from another app and check paper size/printer selection.
- 04
Step 4
Get the model-specific driver from Brother; avoid unofficial driver installers.
- 05
Step 5
If the printer’s own test is blank, check status messages and seek service before removing internal parts.
How can you confirm the fix?
Both the printer test and a short computer document should print legibly.
When should you contact service?
If the built-in test remains blank, seek Brother support after user-level consumable checks.
⚠ Stop using a device if it overheats, shows liquid damage, smells burnt or has a swollen battery.
Will a repair cost money?
Settings, cables and user checks may require no repair. Hardware costs depend on the exact model, warranty and service diagnosis; no fixed price is promised.
Quick answers
Could these checks affect warranty?
Use only external checks recommended for end users by the manufacturer. Opening batteries, electronics or sealed parts can create safety and warranty risks.
What if the steps do not help?
Write down your model, software version and test results. Share those details with official support rather than repeating potentially unsafe actions.
How was this sourced?
Model coverage: Printer Settings key sequence and ink/toner design vary by Brother model.
This is an original summary of the manufacturer support document; use the official page for current, model-specific instructions.
Open official manufacturer document ↗Features and model coverage vary. Compare the source with your exact model.