No verified model list is available for this code
A manufacturer code/support source may be available, but no exact supported model has been documented for this record. Do not treat the code as a model-specific diagnosis without checking the manual.
Verify the full model number against the manufacturer manual.
Open manufacturer sourceWhat does this code mean?
Profilo associates E18 with a washer that cannot drain water, often due to a pump filter or drain-path obstruction.
Source scope: Compatibility with specific model numbers has not been established. Always check your exact appliance manual.
Manufacturer source specifically documents this code. Applies to supported appliance types and models; exact component failure is not confirmed.
Open manufacturer sourceWhat can you try?
- 01
Check water and heat safety
Stop the cycle and unplug only if your hands and socket are dry. Wait for hot water to cool. Do not force the locked door.
What the result means: Do not open the filter while water is hot or electrics are wet.
- 02
Inspect accessible drain hose
Without pulling a heavy washer, look for a sharply kinked hose or a blocked household drain.
What the result means: A blocked sink drain must be cleared before retesting the appliance.
- 03
Clean the pump filter as the manual allows
With the machine off and water cool, lay towels and use a low tray. Follow the model manual for emergency draining; remove lint, buttons or coins from the user filter and refit it fully.
What the result means: Water may escape rapidly; open the filter gradually.
- 04
Make one drain-only test
Once everything is dry and correctly refitted, run the manual-approved drain or cancel programme once. Stop if water leaks or unusual noises occur.
What the result means: A recurring E18 needs technical drain-pump inspection.
Stop immediately for leaks, smoke, burning smell or electrical danger. For gas leaks, leave the area and call local emergency services.
How do you actually fix this?
Start with safe checks. Some codes have no safe home fix; in that case we explain what the professional repair actually involves.
Practical fixes you can try
- Stop the appliance and let hot water cool. Check the sink drain and the visible outlet hose for restrictions or sharp bends.
- On washers with a user-accessible emergency drain and pump filter, use a tray and towels, drain slowly, and remove lint or coins as the manual describes. Never unscrew a filter suddenly with hot water inside.
- After refitting every cover and filter, run only the manual-approved drain/cancel cycle.
If it persists, how is it actually repaired?
If draining still fails, a technician checks the pump for blockage, the drain path and the pump command signal, clears the restriction, and repairs or replaces only a proven failed component.
How do you know it is fixed? The appliance should drain without leaving abnormal standing water. If the code returns, do not keep repeating the cycle.
Safety and warranty: Warranty terms depend on manufacturer, model and local law. Damage caused by unauthorised disassembly or improper repair may be excluded. Live electrical work, gas, refrigerant circuits and sealed cabinets require qualified professionals; this is not a DIY instruction for those tasks.
Evidence: The manufacturer link above supports the broad code meaning. The repair pathway is a general technical diagnostic explanation, not a confirmed failed-part diagnosis for every model.
Manufacturer source
Independent safety-focused explanation with a manufacturer link. Possible causes are not verified part diagnoses; the code may vary by model or region.
Open original manufacturer guidance ↗